Customer service training £250

For bookings made in January I am offering half price customer service training at your offices for up to 8 participants.

With over 5 years experience at Norwich Union's (now Aviva) customer advocacy department I can train your employees in the best ways to improve customer satisfaction. As a business owner you'll instantly notice the benefits of having trained staff:

  • Increase word of mouth recommendation
  • Keep and gain the life-time loyalty of your existing customers
  • Reduce complaints
  • Improve employee loyalty

Booking information

To book your customer service training contact me at liz@thecustomeradvocate.co.uk.

Small print

Customer service training day normal cost of £500 is reduced by 50% during January, February, March and April. Cost assumes that the client will provide the venue and lunch. For bookings outside of Yorkshire travel costs will be incurred.

Course content

Based on the real life experience and research in to how to turn customers into advocates the day will contain:

9:30
  • Introductions
  • How do we define good customer service
  • What goes wrong
  • Expectations: How to set them
  • Promises: How to keep them
12:30
  • Break for lunch (not included in price)
  • Email/phone call catch up break
13:30
  • Listening effectively
  • Dealing with the difficult customer
  • Build rapport
15:30
  • Feedback
  • End

Find out more

Email liz@thecustomeradvocate.co.uk for a more tailored course quotation.